Privacy Policy

1. Information We Collect

At GoCozyCarpet, we collect information that you provide directly to us when you:

• Contact us for cleaning services via phone or email
• Schedule appointments for carpet, upholstery, or rug cleaning
• Request quotes or estimates for our services
• Provide feedback or reviews about our services

This information may include your name, phone number, email address, service address, and details about your cleaning needs.

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our carpet and upholstery cleaning services
• Communicate with you about appointments, service details, and scheduling
• Send you service confirmations, reminders, and follow-up communications
• Improve our services and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our business interests

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We may also retain information for legitimate business purposes or as required by law.

6. Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to your personal information
• Request deletion of your personal information, subject to legal and business requirements
• Opt-out of marketing communications (while still receiving service-related communications)

To exercise these rights, please contact us using the information provided below.

7. Cookies and Website Data

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us understand how you use our website and improve our services. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: